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FAQ
1. What kind of packaging do you use for transport?
We use a dual-layer system: foam covers as internal packaging to prevent moisture and damage, and sturdy wooden boxes as outer packaging to guarantee safety during shipping.
2. Do you offer OEM customization services?
Yes, OEM services are fully available. We can customize products according to your specific requirements and branding needs.
3. What are your standard delivery terms?
We offer flexible shipping options including EXW, FOB, CIF, DDU, and DDP to accommodate various international logistics requirements.
4. Is there a minimum order quantity (MOQ)?
We accept orders of any quantity. However, please note that larger order volumes typically qualify for higher discounts.
5. What does your warranty and after-sales service include?
We provide comprehensive after-sales support. Machines are shipped in main components for easy installation, and extra spare parts are included. Technical engineering support is available if needed.
6. How is the quality of the products guaranteed?
Quality is managed through rigorous production standards. We welcome third-party inspections and invite clients to supervise our production process directly.